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Privacy Policy

Introduction
At AA Cleaning Services we care about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our products, services and websites (collectively, our "Services"). Your personal data includes information such as:

Name
Address
Telephone number
Email address
Other data collected that could directly or indirectly identify you.
Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

What information do we collect?
We collect information so that we can provide the best possible experience when you utilise our Services. Much of what you likely consider personal data is collected directly from you when you:

(1) create an account or purchase any of our Services (eg: billing information, including name, address, payment details);
(2) request assistance from our customer support team (eg: phone number, case notes);
(3) complete contact forms or request newsletters or other information from us (eg: email); or
(4) participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

Account related information is collected in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests, support requests and notes or details explaining what you asked for and how we completed the request.

Cookies and similar technologies on our websites allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalise our Services. For additional information, and to learn how to manage the technologies we utilise, please visit our Cookie Policy.

Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, IP address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

How we utilise information
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

Delivering, improving, updating and enhancing the Services we provide to you. We collect various information relating to your purchase, use and/or interactions with our Services. We utilise this information to:

Improve and optimise the operation and performance of our Services (again, including our websites and mobile applications)
Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
Detect and prevent fraud and abuse of our Services and systems
Collecting aggregate statistics about use of the Services
Understand and analyse how you use our Services and what products and services are most relevant to you
Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

Processing credit card payments
Serving advertisements
Conducting contests or surveys
Performing analysis of our Services and customers demographics
Communicating with you, such as by way of email or survey delivery
Customer relationship management
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up to or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you'll find valuable if you give us consent, or where allowed based upon legitimate interests. You don't need to provide consent as a condition to purchase our goods or services. These contacts may include:

Email
Text (SMS) messages
Telephone calls
Text messages
If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options.

If you make use of a service that allows you to import contacts (eg. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at info@aacleaning-services.co.uk.

Transfer of personal data abroad. If you utilise our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. Your personal data will be transferred and processed outside of the EEA. In these cases, your personal data is handled according to this Privacy Policy.

Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations and policies when you register a domain name with us.

Website analytics. We use multiple web analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (eg: Google for Google Analytics and FaceBook). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.

Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites such as Facebook, Twitter, Google and Microsoft. Our third party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. If you wish to opt out of interest-based advertising in the European Union click here. Please note you will continue to receive generic ads.

Third-party websites. Our website and our mobile applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

How you can access, update or delete your data
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

You may also contact us by one of the methods described in the "Contact Us" section below.

How we secure, store and retain your data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

mandated by law, contract or similar obligations applicable to our business operations;
for preserving, resolving, defending or enforcing our legal/contractual rights; or
needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal data, you can contact us at info@aacleaning-services.co.uk

'Do Not Track' notifications
Some browsers allow you to automatically notify websites you visit not to track you using a "Do Not Track" signal. There is no consensus among industry participants as to what "Do Not Track" means in this context. Like many websites and online services, we currently do not alter our practices when we receive a "Do Not Track" signal from a visitor's browser. To find out more about "Do Not Track," you may wish to visit www.allaboutdnt.com.

Changes in our Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

Contact us
If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Office by email at info@aacleaning-services.co.uk.

We will respond to all requests, inquiries or concerns within 30 days.
  • positive review  Great carpet cleaning service professional, friendly and quick. Highly recommended βœ…

    Lainie Bridge Avatar Lainie Bridge
    July 22, 2020

    positive review  got to give Andy @ AA cleaning services 10 out of 10, came over & left the windows & frames looking as good as new today. very thorough job, highly recommended ! Thanks again. 5🌟

    Tony Crabb Avatar Tony Crabb
    July 13, 2020

    positive review  Made a great job of cleaning my windows/frames and doors at a very reasonable cost.

    Mark Jiggens Avatar Mark Jiggens
    July 7, 2020
  • positive review  great job mate we are well happy

    Marcus Davey Avatar Marcus Davey
    June 20, 2020

    positive review  Contacted AA windows as my previous window cleaner just stopped coming! (Before covid)......I was booked in really quick and they came today cleaned my windows and I’m very impressed! Totally recommend:)

    Natasha Jayne Smith Avatar Natasha Jayne Smith
    June 11, 2020

    positive review  Amazing service! I can highly recommend it! l have contacted 3 window cleaners and AA only turn up and my windows finally cleaned! Thank you very much !

    Ada KuΕΊma Avatar Ada KuΕΊma
    June 9, 2020
  • positive review  Needed my windows cleaned as my cleaner has disappeared so I took a chance on AA cleaning services. I have to say I'm not disappointed. I've had both front and back done and my only problem now is I need to do the insides. Fab service.

    Teresa Jane Avatar Teresa Jane
    June 8, 2020

    positive review  very quick and worth the money. My windows are clean now for sunlight and no mess around the house. Thank you Andy

    Corina Bilal Avatar Corina Bilal
    May 7, 2020

    positive review  Cleaned my sons windows today. Made a great job. Thank you so much. Highly recommend

    Angela Bissett Avatar Angela Bissett
    May 6, 2020
  • positive review  First window clean today & very happy with the results. Will definitely use them again

    Barbara Dean Avatar Barbara Dean
    May 1, 2020

    positive review  Friendly and thorough would definitely recommend and will be doing my windows monthly from now on

    Chris O'Donnell Avatar Chris O'Donnell
    April 27, 2020

    positive review  Amazing service! Gave me a quote (best one I’ve had) and cleaned my windows within a couple of days! Had problems with previous window cleaners refusing to clean certain windows (due to loving above a shop) but Andy was more than happy to help and has done an amazing job :)

    Jade Potter Avatar Jade Potter
    April 26, 2020
  • positive review  Great service and really quick from getting a quote and the next day our windows were cleaned. Whole process was contact free, and social distancing was adhered to. Our windows and clean and letting in the sunshine we can't enjoy outside!

    Katie Crane Avatar Katie Crane
    April 24, 2020

    positive review  Brilliant service, so happy with the results!

    Nicole Green Avatar Nicole Green
    April 21, 2020

    positive review  Great to meet Andy today, under social distancing circumstances, such a friendly and professional guy. Carried out a superb clean and I will now be employing Andy as my regular window cleaner.

    Tamara Oliver Avatar Tamara Oliver
    April 21, 2020
  • positive review  Great service didnt take long and fab price, shame I cant have anyone round to show off my shiny windows :) will use again!

    Emma Bull Avatar Emma Bull
    April 18, 2020

    positive review  Very happy with the window clean. Very reasonably priced. Would highly recommend. Thankyou for your prompt service. Will definitely be having a regular clean.

    Julia Lake Avatar Julia Lake
    April 18, 2020

    positive review  windows cleaned yesterday and pleased with the results! Regular booking placed now and would recommend! πŸ‘

    Lisa Adamson Avatar Lisa Adamson
    April 18, 2020
  • positive review  Excellent service, quick response to messages. Would highly recommend

    Amanda Pilgrim-White Avatar Amanda Pilgrim-White
    April 15, 2020

    positive review  brilliant service, arrived on time. They have done an excellent job for my end of tenancy clean. spotless. Even cleaned all the windows and window sills. Recommended to anyone πŸ‘

    Sam Chin Avatar Sam Chin
    April 15, 2020

    positive review  Lovely guy professional and goes the extra mile to make sure job done perfect x

    Nikita Haylett Avatar Nikita Haylett
    March 2, 2020
  • positive review  I was recommended Andy to clean my windows after not being able to find anyone reliable to do them. Came the next day and can’t say how impressed I was with my windows that were in a pretty disgusting state. He is now definitely my recommendation for anyone and I’ll be a regular customer. Thank you so much ?

    Louise Howlett Avatar Louise Howlett
    February 29, 2020

    positive review  Absolute lifesaver. Thank you so much for coming out at short notice and doing such an impeccable job . Professional β˜‘ Punctual β˜‘ Perfectionist β˜‘ Highly recommend Andy, his competitive prices and his strong work ethic. Thank you very much.

    Vikki March Avatar Vikki March
    February 17, 2020

    positive review  Professional and very thorough

    Josh Payne Avatar Josh Payne
    February 17, 2020
  • positive review  Andy is great! Fairly priced and does a great job! Highly recommend!!

    Sarah-louise Kemp Avatar Sarah-louise Kemp
    January 21, 2020

    positive review  I had my windows cleaned a month ago by AA Cleaning Services . I was very impressed with the quality of the cleaning that was done by Andy of AA Cleaning Services. I noticed that he was very particular and worked to perfection. He was punctual, courteous, polite and of course friendly. Highly recommended ! You won’t be disappointed ? ...... Jasmin, Leigh on Sea

    Jasmin Broughton Avatar Jasmin Broughton
    January 14, 2020

    positive review  Andy did guttering clearance for us and did a very thorough job. Great service.

    Mark Smith Avatar Mark Smith
    January 2, 2020
  • positive review  I highly recommend Andy...he’s done a brilliant job cleaning our windows and bless him, he’s got such lovely work ethic - where our conservatory roof was a big job he came back several times to make sure it was as perfect as it could be! Thanks so much again Andy?

    Kerry Richardson Nee Somers Avatar Kerry Richardson Nee Somers
    December 16, 2019

    positive review  Andy came out today, on a Sunday, to check and clear my guttering. he is extremely helpful, nothing is too much trouble for him. He is honest, hardworking and does a great job. will definitely be using him again.

    Lyn Waters Avatar Lyn Waters
    November 3, 2019

    positive review  Had our lounge and stairs carpets cleaned Saturday and they look great. Andy was great and such a reasonable price too. We are mow having our windows done by Andy. Cannot recommend him enough x

    Lorraine Harding Avatar Lorraine Harding
    October 15, 2019

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